All items for sale on the bymere.com e-boutique are made-to-order. If you wish to order a significant number of a particular item, please contact us by email or Whatsapp at +1 916-768-8898, Monday through Friday from 9:00 a.m. to 6 p.m. and Saturday from 10 a.m. to 6 p.m PST.

To make your experience at bymere.com as pleasant as possible, we recommend using the latest generation of your browser. If you access our website using an older version, we cannot guarantee that all of its features will function properly.

Each product is photographed with precise attention to detail, and the colors shown should accurately depict each product. However, it is possible that colors may vary slightly from one screen to another due to monitor display settings.

Please contact us by email or Whatsapp at +1 916-768-8898, Monday through Friday from 9:00 a.m. to 6 p.m. and Saturday from 10 a.m. to 6 p.m PST.

Please contact us as soon as possible by email or Whatsapp at +1 916-768-8898, Monday through Friday from 9:00 a.m. to 6 p.m. and Saturday from 10 a.m. to 6 p.m PST.

You may experience a short delay after you have placed your order and before you receive the order summary. You should also check your "Spam" inbox, as the message may have been redirected depending on your email settings. If you still have not received an email, please contact us.

Mere gift cards and store credits may be used on the bymere.com website.

An order will be considered a "gift" if the civil status, last name or first name of the order summary information is different from that of the delivery information. In this specific case, an order summary where the price of the items are not shown will be included in the package that is sent to the gift recipient. 

To request an order summary where the price is not shown, even if your order summary information is identical to your delivery information, please contact us as soon as possible by email or Whatsapp at +1 916-768-8898, Monday through Friday from 9:00 a.m. to 6 p.m. and Saturday from 10 a.m. to 6 p.m PST.

All items for sale on the bymere.com e-boutique are made-to-order and/or bespoke. All made-to-order and bespoke items cannot be returned or exchanged, and are nonrefundable.

Exceptions will be made on a case-by-case basis. To discuss your case, please contact us by email or Whatsapp at +1 916-768-8898, Monday through Friday from 9:00 a.m. to 6 p.m. and Saturday from 10 a.m. to 6 p.m PST.

Enjoy complimentary worldwide shipping on all products. 

Items greater than $5,000 will require White Glove delivery. White Glove delivery will cost an additional $500.

For furniture, a transportation fee of 6% of the retail subtotal of the order, excluding sales tax, and not to exceed $5,000, will be charged when your product is ready to ship.

It depends on where you are located and also what you ordered. All items for sale on the bymere.com e-boutique are made-to-order. Each artisan has a different timeframe for how long it takes to make their products. For more details about each individual artisan's timeframe please refer to our Shipping page.

Once your order has shipped, tracking details will be sent to your email. If neceessary, please feel free to contact us by email or Whatsapp at +1 916-768-8898, Monday through Friday from 9:00 a.m. to 6 p.m. and Saturday from 10 a.m. to 6 p.m PST..

Items purchased may only be shipped within the United States and Europe. Orders may not be shipped to PO boxes, APO/DPO/FPO addresses, Puerto Rico, freight forwarders, or to any address outside of the United States or Europe.
 
Orders ship in their entirety to the shipping address entered at the time of checkout. To ship to multiple addresses, please place a separate order for each delivery address. 

A signature may be required upon receipt of your package.

White Glove delivery for items greater than $5000, and many products found in the bymere.com e-boutique collections "Objet d'art" and "Décor" will require a signature upon receipt.

You can only pay for your purchases with a credit or charge card: MasterCard®, Visa®, American Express®. Diners Club®, CarteBlanche®, JCB®, Discover® and China Union Pay®.  You should enter your credit card or charge card number, its expiry date and its card verification number on the relevant page. Payments via Paypal® and Apple Pay® are accepted.

All the transactions made on the bymere.com website are secure. The padlock symbol next to the address bar of the page beginning with "https" indicates that you are in a secure setting. However, you should never consider the transmission of data by Internet to be 100% secure. Any information that you make available online can potentially be recuperated and used by third parties.

We accept international credit cards; however, when placing your order, you must enter the international billing address that is linked to your credit card.

Yes, in this case please indicate the billing address associated with the card.

Cards and other payment methods are not debited until an order has been accepted and sent. However, it is possible that your credit card or other payment method may indicate a reserve amount as soon as the order is placed.

A unique code made up of 3 or 4 digits secures remote sale transactions. 
This code can be found:

• on the back of your credit card in the signature field. It is made up of 3 digits (Visa or MasterCard, for example).
• or on front, above your card number. It is made up of 4 digits (American Express, for example).

All items for sale on the bymere.com e-boutique are made-to-order and/or bespoke. All made-to-order and bespoke items cannot be returned or exchanged, and are nonrefundable.

Exceptions will be made on a case-by-case basis. To discuss your case, please contact us by email or Whatsapp at +1 916-768-8898, Monday through Friday from 9:00 a.m. to 6 p.m. and Saturday from 10 a.m. to 6 p.m PST.

All items for sale on the bymere.com e-boutique are made-to-order and/or bespoke. All made-to-order and bespoke items cannot be returned or exchanged, and are nonrefundable.

Exceptions will be made on a case-by-case basis. To discuss your case, please contact us by email or Whatsapp at +1 916-768-8898, Monday through Friday from 9:00 a.m. to 6 p.m. and Saturday from 10 a.m. to 6 p.m PST.

All items for sale on the bymere.com e-boutique are made-to-order and/or bespoke. All made-to-order and bespoke items cannot be returned or exchanged, and are nonrefundable.

Exceptions will be made on a case-by-case basis. To discuss your case, please contact us by email or Whatsapp at +1 916-768-8898, Monday through Friday from 9:00 a.m. to 6 p.m. and Saturday from 10 a.m. to 6 p.m PST.

Mere goods may be purchased exclusively at bymere.com.

Our featured products are created by hand and must meet strict quality criteria from selecting the natural materials to the production of the completed item. Additionally, some products in the collections "Objet d'art" and "Décor" are one-of-a-kind and will not be replenished. We invite you to visit the website frequently for new artisan collaborations and product offerings. You may also contact us to review available products and request personalized sourcing.

Our designs are made true to size with a loose fit. We recommend ordering your usual size. For detailed measurements of a design, please visit the relevant product page. To request custom sizing contact us.

Our workshops are able to respond to numerous repair requests for Mere goods. We invite you to contact us to discuss having your good examined by us. We will then provide an estimate and waiting period for the planned repair.

For specific details on maintaining your Mere goods please refer to our Maintenance and repair page.

Leather is a living material that evolves, changes color, softens, and becomes patinated over time. It should be protected and maintained with care. Please do not hesitate to visit the Maintenance and repair page for more information

We have several option for ordering a bespoke object.

For many products within the "Couture" collection, you have the option to include details for a custom-made insignia, such as a full name, part of a name, or initials. This is a refined detail that elevates the product uniqueness, and further enhances exclusivity and sentimental value.

For inquiries about products within the "Décor" collection, begin by providing us with a detailed explanation of what you would like. We will respond within a month with an agreement in principle, a price estimate, and the expected waiting period. Our team of designers will design this unique object for you. Please contact us by email or Whatsapp at +1 916-768-8898, Monday through Friday from 9:00 a.m. to 6 p.m. and Saturday from 10 a.m. to 6 p.m PST.

For a custom-fit garment, we suggest making an appointment with us to organize your measurements. 

From the first communication to the final stages of production, we help you to choose the best measurements for your body shape, and adapt our designs to suit your preferences. Once you have made your choices, the garment will be handcrafted by an artisan in our workshop. It will be delivered to you within 2 to 4 months. 

This service is complementary. For more information, contact us.

The Mere newsletter is an easy way to stay up to date with our latest news: stories, collections, collaborations, or new items. 

We are committed to keeping the frequency of our emails low, and to never communicating your email address to third parties.

You can register directly by clicking the “subscribe” link on bymere.com.

You can, at any time, easily unsubscribe:

• By clicking on the "unsubscribe" link included in each promotional e-mail we send you;
• Contact us by email or Whatsapp at +1 916-768-8898, Monday through Friday from 9:00 a.m. to 6 p.m. and Saturday from 10 a.m. to 6 p.m PST.

Your request may take a few days to become fully effective, which means that you may still receive promotional communications within days of unsubscribing.

Mere offers different customization services such as simple marking of your initials on leather goods, the customized production of an existing bag or a custom creation. To find out more, please contact us.

Some of our gemstones come with the option to purchase a GIA certificate, also known as a GIA Gemstone Report. This is an official document issued by the Gemological Institute of America (GIA) that evaluates a gemstone’s quality and characteristics. The report provides details such as the gemstone's type, carat weight, cut, color, clarity, and any treatments it may have undergone to enhance its appearance. For colored gemstones like sapphires, rubies, and emeralds, the report may also include information on origin and whether the stone has been heat-treated or subjected to other modifications.

A GIA certificate is essential for ensuring a gemstone’s authenticity and provides an unbiased assessment of its quality. As one of the most reputable gemological laboratories in the world, GIA sets the industry standard for gemstone grading, making its certification highly trusted. Many jewelers and collectors rely on GIA certification for accurate valuation, and it can also help in the resale process. However, the report does not include a monetary appraisal, as it focuses solely on the gem’s characteristics and authenticity.

The cost of obtaining a GIA report varies based on the type, size, and specific characteristics of the gemstone. As of January 1, 2025, our fees for providing a standard Grading Report are as follows:

0.15 to 0.22 carats: $100

1.00 to 1.49 carats: $150

1.50 to 1.99 carats: $150

2.00 to 2.99 carats: $200

3.00 to 3.99 carats: $300

4.00 to 4.99 carats: $400

5.00 to 5.99 carats: $500

6.00 to 7.99 carats: $600

8.00 to 9.99 carats: $700

10.00 carats +: contact us

Pricing will be finalized after contacting us.

If you are unable to find the information you need on our website, please feel free to contact us by email or Whatsapp at +1 916-768-8898, Monday through Friday from 9:00 a.m. to 6 p.m. and Saturday from 10 a.m. to 6 p.m PST.

The vast majority of the products offered on the e-boutique bymere.com are handmade by the artisans that we collaborate with in their atelier. Mere makes use of specific expertise, such as leatherwork from Mexico, cashmere from Nepal, woodwork from Sri Lanka, metalwork from Tunisia, and Merino wool from New Zealand.

Mere is an independent, family-owned brand. Please visit our dedicated About Mere page to learn more about the history, efforts, and values of Mere. And subscribe to our newsletter to stay up to date with current collections, stories, and collaborations.

When it comes to sustainable development, Mere’s mission is to strengthen the quality and authenticity of each product and the application of our ethics to all aspects of our business. By authenticity, we especially mean respecting natural raw materials and developing artisanal skills. Our ethics enhance Mere's relationships with its suppliers and customers. Mere is an attentive, concerned and committed company which conducts its business in a way that respects its ecological, social, economic and cultural environment. Our commitments and initiatives are detailed throughout our site.

Please refer to our Privacy & cookies section.

Mere has implemented security measures to protect the personal information you provide against unauthorized access and use. Please be aware, however, that no data transmission over the Internet is 100% secure and any information disclosed online can potentially be collected and used by persons other than the intended recipient.

In accordance with the applicable regulations, you have the right to request access, rectification, erasure and portability of your personal data, to restrict or oppose its processing.

A summary of these rights is available in our Privacy Policy, which can be accessed by clicking here.

Please note that your rights are only applicable to your own personal data. For example, you will not be able to request access to someone else's data. Therefore, if you exercise any of the rights mentioned above, you will be asked to let us know which right you wish to exercise and to provide us with certain information so that we can identify you (for example: copy of an identity card, passport or other legally recognized identity document). These measures will allow us to process your request by protecting you against fraudulent requests from third parties and in compliance with regulations. 

When you request access, rectification or deletion of your data, for example, we will provide you with the requested information as soon as possible after receipt of your request, but no later than one month. This period may be longer if your request is complex or occurs in a context justifying such an extension. We will inform you if this is the case. 

We will comply with your requests to the extent required by law; in some cases, we may be legally required or permitted to retain your data. In such a case, we will inform you. 

To exercise your rights, you can contact us.

You can obtain more information about the data we collect and use and your rights by consulting our Privacy Policy, which can be accessed by clicking here.

If you feel that your answers are not included in this document, you can contact us.